Our Behaviors
Integrity: Embodying integrity in all that we do, ensures that our community experiences the best possible hospitality, our team feels valued, and our community thrives. When we do right, we do well.
- Safety First
- Top-Flight Bottom Line
- True Connections
- Reliability is Key
We thrive because we do the right thing.
Welcoming: Being welcoming is the heart and soul of what we do. It is both our job and our way of being. Hospitality is about creating experiences that leave a lasting impression because everyone feels included, valued, and themselves. We put people first.
- Genuinely Present
- Personal Magic
- Delighting in The Detail
- Keep It Real
Saying “nice to see you” is how we make moments into memories.
Open: We embrace each other’s expertise, perspectives, and stories for opportunities to learn from each other. For us at Yale Hospitality, we champion the vulnerability that comes with “what do you think?” and “what about this?” and even “I don’t know,” as the basis for our trust.
- Tell It Like It Is
- Yes, and…
- Adapt and Advance
Answering the question: ‘what do you think?’ forges strong bonds.
Inclusive: Every member of the Yale Hospitality team has a background, expertise, and spontaneity that are sources of the great ideas that contribute to our success. Including the diversity of our students, faculty, and colleagues, in everything we do, is essential to how Yale Hospitality learns and grows.
- Value Every Effort
- We Have Each Other’s Back
- Share Goals
- A World of Perspectives
We stand apart because we are radically collaborative.
Compassionate: Yale Hospitality thrives because we genuinely care about each other. Compassion is the basis for furthering our development, by embracing vulnerability, and deepening trust. When we feel safe, we can be vulnerable. When we feel understood, we can be comfortable. When we feel comfortable, we can be our best.
- Handle with Care
- Open Here
- Understanding Feedback
- Stronger Together
A simple ‘how are you?’ unlocks unlimited understanding
Knowledgeable: Our critical thinking, collective problem-solving and desire to always improve, are essential to our success. We have the ingredients to make our community happy and our organization thrive.
- Insatiable curiosity
- I’m On It
- Resource Savvy
- We Get to Try Again
When we have the best ingredients, we do great things.
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